KINGSCLIFF SALES AND RENTALS HOLIDAY ACCOMMODATION TERMS & CONDITIONS
Please read the below – as by confirming a booking with a deposit you are agreeing to abide by these Conditions
We, Us, Our, Agent – means Kingscliff Sales and Rentals, it’s staff or agents. Tenant, Guest, or you – means the lessee of the defined holiday premises. By booking a holiday rental property with us and paying the booking deposit, you agree that you will be bound by, and personally responsible for performance of your obligations under these conditions of letting.
Guests are granted a licence to occupy the property for the term of the booking; this is not a Residential Tenancy Agreement under the Residential Tenancy Legislation. Failure to comply with these terms and conditions may result in a claim at NCAT, termination of the licence to occupy the property, eviction and/or registration with a “bad guest” register, and/or reviews on booking sites.
BOOKINGS AND PAYMENT
a) A provisional booking may be made through our website www.kingscliffholidays.com.au or by email or phone to our office. Provisional bookings are held for 24 hours only pending receipt of the Deposit. A deposit at time of booking or ASAP is much appreciated.
b) A deposit of 50% of the total cost of your booking plus a non-refundable $50 booking fee is required upon reservation to ensure that your booking is confirmed. The Damage prevention fee additional $50 is also part of the booking fee. As a condition of rental, guests are required to pay either the Security Deposit or purchase Damage Protection, as described below.
c) Full payment of booking is required at least 14 days prior to commencement date – payments can be paid by bank cheque, EFT, EFTPOS or credit card, incurring a 1% Credit Card Surcharge. (VISA or MASTERCARD ONLY). Personal cheques that are dishonoured will incur a dishonour fee.
d) If for any reason your payments are not received by the due dates, Kingscliff Sales and Rentals reserves the right to cancel your booking and apply appropriate cancellation charges (see clause 4 cancellation conditions).
e) Personal cheques will not be accepted within 14 days prior to arrival.
f) Keys will not be given out unless full payment has been made.
g) Tariffs quoted are correct at time of printing and are subject to change without notice.
h) With the high demand of Christmas re-bookings, Kingscliff Sales and Rentals would appreciate if you could re-book during your present occupancy and confirm with the required deposit.
SECURITY DEPOSIT/DAMAGE PROTECTION
The properties we manage are privately owned investment properties which the owners often utilise themselves. Our team regularly inspects each property and inventories it’s contents. You become financially responsible for all damage and loss to the property and its contents from the date and time you check in to the date and time you check out.
The non-refundable Damage Protection Fee protects you from being charged for accidental property damage that may occur during your occupancy.
You remain responsible for any damage, repair, or replacement expenses exceeding the amount of Security Deposit you may otherwise have provided. Cover is up to the value of $1000. Damage Protection does not cover damage or loss that is not disclosed, you must notify us if you do any damage. To avoid erroneous blame, you are required to immediately notify our team if anything is amiss when you arrive at the property.
Prior to, or immediately upon, vacating the property, you must inform our team if there have been any incidents of loss or damage that have occurred during your occupancy. Damage Protection does not replace or negate your responsibility for all members of your party as the primary guest/renter.
It does not cover any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorised vehicle or watercraft use, additional cleaning if the home is left excessively dirty or damage resultant from negligence or carelessness.
This cover is for accidental damage up to the value of $1000 and anything in excess of this will be payable by the guest/renter.
In the event the Damage Protection Fee has been charged during an on-line booking, and the Damage Protection is not an option for the home you have reserved, the fee will be deducted, and the Security Deposit added to your booking.
The Damage Protection is similar to insurance and is administered by Kingscliff Sales and Rentals and we are solely authorised to determine the nature of the cover. Your credit card may be charged at cost for repair and/or replacement if there is deliberate, malicious and/or negligent damage to property.
You may pay a Security Deposit of $1000 (by direct deposit into our trust account) that will be retained until our team has completed their checkout inventory and inspection procedure after you vacate the premises. Should we find the home excessively dirty or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of property will be deducted from your deposit.
The remainder of your deposit that is not applied to these expenses will be refunded to you within 14 days. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the Security Deposit.
You may be required to pay the Security Deposit if you are booking specific homes, your booking is a schoolies group, you are staying for one month or longer or at the agent’s discretion, the amount of the security deposit may be increased.
When your reservation is made online, the Damage Protection Fee described below is shown as an automatic charge. Should you elect to pay the Security Deposit in lieu of the Fee, you may contact our bookings team and the applicable adjustments will be made to your booking. Should you reserve a property where a security deposit is required the fee for Damage Protection will be removed and the Security Deposit will be added to your booking.
3. Guest Responsibilities
a) Guests may only park vehicles in the designated areas.
b) The property must not be used for unlawful purposes.
c) Guests must comply with the by-laws, rules and regulations of the Body Corporate (if applicable) and any reasonable direction of the operator. The booking will be terminated if any guest fails to comply after receiving a warning.
d) All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received this may result in termination of the booking and loss of unused balance of accommodation. A penalty fee of up to $500 will also apply.
e) Parties and Functions are strictly prohibited. Immediate termination of the booking without refund may result. A penalty fee of up to $500 will also apply. Our agency has a NO PARTY POLICY.
f) No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners controls. No responsibility is taken for guest’s property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
g) All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area.
h) Damage to the property or its inclusions by guests or their visitors, other than fair wear and tear, must be reported to our holiday rental staff as soon as possible and arrangements made to pay for the cost of repair or replacement.
i) Furniture is not to be moved around. Items are not to be moved from room to room. A fee will be charged should these occur.
j) Should any native animals (frogs, snakes, possums etc) cause concern in the property, please notify our holiday rental staff.
k) If keys and/or remotes are lost, the locks may need to be changed at the guest’s expense. This may range up to $200 including replacement remotes and GST
l) Should a guest lock themselves out of the property a $200 call out fee is applicable.
m) No more than the registered number of guests are to occupy the premises, as each holiday property is equipped for a specific number of guests. No extra mattresses are to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate with no refund made.
n) Strictly no tents or caravans are permitted on the property.
o) Any areas designated as private by the owners are strictly out of bounds.
p) A description of the property and its inclusions is as accurate as possible. Without prior inspection, no guarantee can be given that a property will satisfy guest’s expectations.
q) Children must not jump on beds. Damage resulting from children jumping on beds will be at the cost of the guest.
a) It is the guest’s responsibility to maintain the cleanliness of the property during the lease period.
b) Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette butts discarded into garden beds may incur an additional charge for cleaning.
c) Departing guests must leave the property clean & tidy. This includes emptying the rubbish bin, washing, drying and putting away all dishes, emptying the dishwasher, emptying and cleaning of the refrigerator, oven/griller & microwave, cleaning of the BBQ, leaving the beds neatly folded back, turning off the lights & all appliances including air conditioning. Guests are required to secure the premises upon departure by locking doors and windows.
d) The cost of a standard clean is included in the tariff charged. Kingscliff Sales and Rentals reserves the right to recover any costs above the standard clean from guests at or following a departure.
e) Council rubbish bin collection occurs weekly for general waste (red bins) & fortnightly for recycling (yellow topped bins). Notice of bin collection days are in the premises. Please place bins on the kerb the evening before, face out for collection. Additional services can be arranged through our staff at cost. A fee will be charged if any excess rubbish has to be removed.
5. Cancellations – All Cancellations must be received in writing.
a) If a guest cancels a confirmed booking more than 3 months prior to check in, the deposit will be returned less a $140 cancellation fee. Note the initial booking fee and any credit card charges are non-refundable.
b) If a guest cancels a confirmed booking less than 3 months prior to check in there is no refund
c) No refund is made on the unused portion of rent, if guests vacate the property prior to their departure date.
d) In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply.
e) Due consideration will be given, in consultation with the owner, to any cancellation at any time occasioned by exceptional circumstances.
f) We cannot accept responsibility for actions taken by the owner of the premises outside our control and we reserve the right to cancel any booking, as per the owner’s instruction. In this event, we will notify you as soon as possible and do our best to arrange other accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party.
g) Bookings are taken by the agent in good faith, however, the guest acknowledges that the agent does not own the property and that the owner may instruct the agent to cancel or ask the guest to amend the booking dates at any time up to the day of check in.
5. Change of Property/Dates
a) For a change of accommodation dates, less than 3 months prior to arrival a $110.00 administration fee may apply and subject to availability.
b) No fee will apply to extend the dates of your holiday booking; however this is subject to availability.
6. Arrival / Departure Times
a) Arrival time is from 2pm on the day of arrival and departure time is strictly 10am on the date of departure. Extended stays may be permitted, if available, and prior arrangement has been made. A fee may apply for late departures if no prior arrangements are made.
b) On departure the keys must be returned to our office. Lost or damaged keys will be charged. For after hour departures, a key slot is located in the front glass door of the office.
c) Keys are to be collected from our office on arrival. Our office is open Monday to Friday 9am-5pm, Saturday 9am-1pm and operates on New South Wales Eastern Standard Time. Kingscliff Sales and Rentals is located at Shop 2/110 Marine Parade, Kingscliff, NSW, 2487.
d) If you intend to arrive after hours please call our office prior to your arrival to make alternative arrangements. For after-hours arrivals, we have a key box located at our office.
a) All properties are fully self-contained. Linen (sheets, pillow cases, bath mats, hand towels, bath/beach towels & tea towels) is not included unless otherwise stated in the advertised description. Pillows, mattress protectors and blankets/doonas are supplied.
b) Additional cleaning services and linen hire can be arranged at a reasonable cost, including any special requirements (BBQ cleaning, cots, highchairs, etc) at the time of booking.
c) Linen must be used on all beds.
d) Where linen is supplied stripping the dirty linen from the beds and piling it with towels ect for collection is much appreciated.
a) Pets are not permitted on the premise unless the property is designated ‘Pet friendly’. In the case of ‘Pet friendly’ accommodation, a charge of $100 is applicable per animal, for the duration of the stay.
b) Upon departure of these properties all animal droppings must be removed from the premise and disposed of properly. If this does not occur a cleaning fee may be charged to the guest.
c) If pets, which have not been approved, are found inside the premise, the booking will be terminated and the guests will be asked to vacate with no refund made.
d) Any pest control required as a result of a pet inside and/or on the premise will be charged to the guest.
9. Faults/ Problems
a) All holiday properties under Kingscliff Sales and Rentals management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions, we will do our best to fix or replace these items straight away – please report any maintenance issues to the office as soon as they are discovered. There is no obligation from the owner or Kingscliff Sales and Rentals to compensate or discount.
b) Kingscliff Sales and Rentals will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavours to repair, replace or hire an alternative will be undertaken.
c) If a situation arises which we have no control, Kingscliff Sales and Rentals reserves the right to move guests to alternative accommodation subject to availability at their discretion or at the direct instruction of the property owner. If this is the case, we will notify all guests as soon as possible and make every reasonable effort to make sure that they are satisfied with their new address.
d) Should a tradesperson be sent out upon a guests request to carry out a repair that was unnecessary, the cost of the callout will be at the guest’s expense.
e) Guests must inform our office immediately if the property is damaged or not clean, otherwise they are deemed to have accepted the property in the condition of arrival. If a property is reported as stale (dirty), Kingscliff Sales and Rentals reserves the right to have the property cleaned ASAP, if not within a reasonable time the guests shall have the option to relocate. If guests choose the relocate to an alternative property, if the new property is of greater value per week than the old property, the extra cost will be at the guest’s expense.
f) Lost Property – if requested we will endeavour to recover and return items inadvertently left in a holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging is at the guest’s expense. Low value items will be held for claiming, if returned to our office, for a maximum of 2 weeks and if not claimed will be disposed of.
g) Kingscliff Sales and Rentals may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.
h) If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Kingscliff Sales and Rentals is authorised to perform any action required to enforce the eviction of any guest and removal of guest’s property.
i) From time to time body corporate maintenance will be scheduled to apartment buildings during your stay Notice of 7 days or more will be offered for common areas and the guest accepts to acknowledge access as required
10. Properties for sale
a) When a booking is made, the deposit is accepted for the present owner at the time. If the property is for sale and the ownership changes before your holiday, we cannot guarantee that the property will remain available. A full refund will be provided if this is the case.
b) We cannot accept responsibility for decisions made by the new owner.
c) If a property is sold guests will be notified, where possible, allowing suitable time to organise alternative accommodation.
d) If a holiday property is listed for sale while guests are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective buyers at mutually convenient times, by appointment.
11. Excessive Noise Policy
a) Tenants will make every possible effort to ensure that they do not interfere or cause a nuisance to neighbours. Excessive noise can be a major cause for complaint. Loud music, televisions and partying that causes excessive noise will not be permitted between 9:00pm to 7:00am.
b) All laws must be observed, you are in a residential area and regard must be paid to the quiet enjoyment of other occupants in the building and neighbouring properties. Noise pollution is a punishable offence by law and as such we reserve the right to immediately terminate the tenancy without refund for any breach of this condition. A penalty fee of up to $500 may also apply.
c) If the agent requires the assistance of a Security Company, the guest will be charged $200 for their assistance.
a) Kingscliff Sales and Rentals has endeavoured to maintain the accuracy of the content with their websites. However, from time to time aspects of the content may be out of date. Please let us know if there is anything that needs updating and is will be taken care of asap.
b) Kingscliff Sales and Rentals acts as the letting agent on behalf of the owners and in accordance with the owner’s instructions. We reserve the right to take appropriate remedial action and/or seek compensation for any serious breach of these conditions of letting.
ation for any serious breach of these conditions of letting.
Kingscliff Holidays values the privacy of credit card information and is committed to protecting the credit card details it holds and uses.
This policy outlines how Kingscliff Holidays intends to collect, store and destroy credit card details.
The policy is based on the following principles:
Kingscliff Holidays considers the following matters when adopting reasonable steps to protect the credit card information it holds:
The sensitivity of credit card details and an individuals expectations that this information will be protected from misuse and loss and from unauthorised access, modification and disclosure;
All Kingscliff Holidays staff.
Application of Policy
This policy is designed to deal with situations where an individual or business provides details of their credit card to Kingscliff Holidays. The policy is also designed to ensure that Kingscliff Holidays will store and destroy credit card details in a manner which protects the credit card details from:
Unauthorised modification; and
Kingscliff Holidays is committed to ensuring that credit card details are collected in a secure manner. The Other Girl will take reasonable steps to protect the credit card details it holds from misuse and loss and from unauthorised access, modification and disclosure during collection by adopting the following practices:
Credit card details will be destroyed in a secure manner when they are no longer needed by The Other Girl. Examples of destruction in a secure manner include shredding, pulping or disintegration of any paper files, fire, confidential disposal in accordance with any guidelines provided by government legislation, encryption or scrubbing of credit card number or contracting an authorised disposal company for secure disposal.
For further information about this policy please contact:
Phoning 02 6674 5888
.Obligations of Staff
If a staff member collects credit card details on Kingscliff Holidays behalf, the staff member must meet the relevant requirements of this policy in relation to the storage of credit card details.
If a staff member breaches this policy, depending on the circumstances it may be regarded as misconduct or poor performance and this may result in action being taken in accordance with the provisions set out in the individuals employment contract.
Kingscliff Holidays may change this policy from time to time without prior notice.
All staff should be aware of, read, understand and comply with the procedures set out in this policy.